You may cancel free of charge until 16:00 one day before arrival. If you cancel after 16:00 one day before arrival, the cancellation fee will be the cost of the first night. If you don't show up, the no-show fee will be the same as the cancellation fee.
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About this property
The Crowne Plaza Kitchener-Waterloo is a non-smoking property and features an indoor pool, fitness centre and on-site restaurant. Modernly furnished accommodation offers free wireless internet, microwave and mini fridge.
A TV with cable channels, iron, ironing board and air conditioning are standard in all the guest rooms. Each comes with a telephone, coffee-tea-facilities and en suite bathroom with toiletries.
The aqua restaurant at Crowne Plaza Kitchener-Waterloo serves a variety of dishes and also offers room service upon request. Guests can also enjoy a drink in the Centre Point Lounge.
The Kitchener Go Station is conveniently located 860 metres from the property. It is 2 km from Rockway Golf Course, while the Region of Waterloo International Airport is 15 km away. Parking is provided at an additional cost.
Couples particularly like the location — they rated it 8.4 for a two-person trip.
Please select one or more options you want to book
Guest reviews
Categories:
Staff
8.8
Facilities
8.1
Cleanliness
8.7
Comfort
8.4
Value for money
7.8
Location
8.4
Free WiFi
8.9
Select topics to read reviews:
Guests who stayed here loved
Nicole
Canada
“Very comfortable, clean, and well-located. Friendly and helpful staff. Near great restaurants.”
Dorothy
Australia
“Great hotel and centrally located, close to restaurants, cafes and the beautiful Victoria Park
Staff were excellent, very knowledgeable and very helpful. Pool & spa were great.”
Adofo
Canada
“Well, everything was excellent, location, transportation, shopping, a lot of places to find good food. My daughter and I were so pleased with this hotel and will definitely stay again on our next trip to WATERLOO”
Natalya
Canada
“Clean hotel overall. Great staff. Comfortable stay. Delicious breakfast. Loved the omelet and crepe station. This was a great upgrade and a really nice touch. My crepe was the best I've ever had. Mot sweet, literal perfection.”
Kathleen
Canada
“The front staff was very friendly and professional.”
Amar
Canada
“Excellent breakfast, decent excercise room, small swimming pool and just 2 minutes to busses and train 301 stop.”
G
Grmorgan
Canada
“The room was clean and comfortable, nicely laid out. The bed was comfortable and had a good night sleep. The shower was excellent and the water was hot, nice. The restaurant was very good, the breakfast was excellent nice selection to pick from.”
Nizar
Lebanon
“The breakfast was excellent and the staff was friendly. The location was very convenient next to the tram.”
N
Natasha
Canada
“Everything!! Beautiful hotel, clean friendly great location”
Ryan
Canada
“Everything was as expected and a little more. Bed was clean smell fresh and clean. Room was a bit cold and we couldn't control the temperature, but it was very clean”
Hotel surroundings
Restaurants
1 restaurant on site
AQUA Restaurant
Cuisine
International
Open for
Breakfast • Dinner
Ambiance
Family friendly • Modern
Dietary options
Vegetarian • Gluten-free
House rules
Crowne Plaza Kitchener-Waterloo by IHG takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Refundable damage deposit
A damage deposit of CAD 250 is required on arrival. That's about US$178. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds
Child policies
Children of any age are welcome.
Children 18 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0+ years
Extra bed upon request
CAD 15 per person, per night
Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.
There are no cots available at this property.
All extra beds are subject to availability.
Age restriction
The minimum age for check-in is 19
Pets
Pets are not allowed.
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
Cash is not accepted
The fine print
Need-to-know information for guests at this property
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
When a breakfast rate is booked, the breakfast is only for 2 adults.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Crowne Plaza Kitchener-Waterloo by IHG in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A damage deposit of CAD 250 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
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Canada“Very comfortable, clean, and well-located. Friendly and helpful staff. Near great restaurants.”
Australia“Great hotel and centrally located, close to restaurants, cafes and the beautiful Victoria Park Staff were excellent, very knowledgeable and very helpful. Pool & spa were great.”
Natalya
Kathleen
Lebanon“The breakfast was excellent and the staff was friendly. The location was very convenient next to the tram.”
Ryan
