Hotel Big Sur

–Excellent location - show map
+40 photos
Scored 8.6
Rated fabulous

Staff

9.3

You might be eligible for a Genius discount at Hotel Big Sur. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Comfortable Accommodations: Hotel Big Sur in Puerto Natales offers comfortable rooms with private bathrooms, free WiFi, and inner courtyard views. Each room includes a work desk, shower, and free toiletries. Exceptional Facilities: Guests can relax on the terrace or enjoy a drink at the bar. The hotel provides a continental breakfast, outdoor seating area, and full-day security. Additional services include a tour desk and concierge. Prime Location: Located 6 km from Teniente Julio Gallardo Airport, the hotel is near attractions such as the Municipal Museum of History (3-minute walk), Puerto Natales Main Square (600 metres), and Maria Auxiliadora Church (7-minute walk). Cueva del Milodon is 29 km away. Guest Satisfaction: Highly rated for its attentive staff, excellent breakfast, and convenient location, Hotel Big Sur ensures a pleasant stay for all visitors.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Non-smoking rooms
  • Facilities for disabled guests
  • Bar

Property highlights

Situated in the best rated area in Puerto Natales, this hotel has an excellent location score of 9.3

Breakfast info

Continental

Sign in, save money

To see if you can save 10% or more at this property, sign in
Sign inCreate an account
Sign in, save money

Availability

Select dates to see this property's availability and prices

—
Room type
Number of guests
 
1 double bed
2 single beds
1 double bed
or
2 single beds
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Matt
United Kingdom United Kingdom
“Staff are super helpful, the rooms are clean and comfortable and just the right spot in Puerto Natales. It made for a great base as we hiked around Torres Del Paine. Breakfast was also great.”
Shanaka
Singapore Singapore
“What made a difference was the ppl.. always eager to help and friendly…”
Ajay
Canada Canada
“The front desk staff was very helpful. They made sure that our stay was comfortable.”
Tanja
Australia Australia
“Location, modern interior, and cleanliness. Breakfast was excellent!”
Stu0605
United Kingdom United Kingdom
“Very comfortable beds and the facilties were all new and modern.”
Mark
Netherlands Netherlands
“The Big Sur is a no-frills, Swedish-style hotel that focuses on comfort and simplicity. After completing the W Trek, it was the perfect place to relax and recover. The rooms are comfortable, providing what you need without unnecessary extras. A...”
Gföllner
Austria Austria
“Super nice staff, great location for staying before and after the W trek as we could leave our luggage there.”
Bence
Hungary Hungary
“It is comfortable, warm and close to the city centre.”
Jodi
Australia Australia
“Staff were fabulous. Incredibly welcoming and curious. The breakfast was simple and delicious and they will do all they can to make sure that you have something to eat even if you have a very early staff. Rooms lovely and clean and well sized.”
Jodi
Australia Australia
“We stayed for 2 nights before our hike and then one night after. The staff are excellent and the hotel is lovely and new and very good. Breakfast is very easy and staff could not be more helpful. Highly recommend.”

Hotel surroundings

House rules

Hotel Big Sur takes special requests - add in the next step!
Check-in
From 14:00 to 23:00
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubMaestroRed CompraCash

The fine print

Need-to-know information for guests at this property

Please note that for reservations of 4 rooms or more, different conditions apply, and 50% of the total reservation must be paid to secure the reservation.