If you cancel after reservation, the cancellation fee will be the cost of the first night. If you don't show up, the no-show fee will be the same as the cancellation fee.
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Experience world-class service at Ascott Waterplace Surabaya
Welcoming guests with an outdoor swimming pool, Ascott Waterplace Surabaya is located right in front of Pakuwon Mall which houses convention halls, department stores and various dining outlets. This apartment also features a gym that guests can access for free.
The fully furnished apartments are all air conditioned and has a living room with sofa, a flat-screen TV and a DVD player. The bedroom is fitted with a personal safe, a wardrobe and a desk. The fully equipped kitchen comes with a refrigerator, electric kettle and microwave. The en suite bathroom has a bathtub, hot/cold shower and hairdryer. Guests enjoy city view.
The Dining Room serves a selection of Continental dishes. The local mini-market can be found within a 5-minute walk.
The staff at Ascott Waterplace Surabaya will be happy to assist with laundry, dry cleaning and ironing services. Airport transfer can be arranged at an additional charge. Other facilities offered include in-room dining service and daily housekeeping. Guests who drive enjoy free parking privileges.
The apartment is a 5-minute drive from Pakuwon Golf, Ciputra Golf Club, National Hospital, University Negeri Surabaya (UNESA), a 20-minute drive from Plaza Tunjungan and a 30-minute drive from Surabaya Zoo. Juanda International Airport can be reached by a 45-minute car ride.
Couples particularly like the location — they rated it 9.4 for a two-person trip.
Want a great night's sleep? This property was highly rated for its very comfy beds.
Top pick by families with children
Breakfast info
Continental, Buffet
Apartments with:
City view
Quiet street view
Pool view
Free private parking available on-site
Loyal customers
There are more repeat guests here than most other properties.
Availability
Prices converted to USD
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Please select one or more apartments you want to book
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Guest reviews
Categories:
Staff
9.3
Facilities
8.8
Cleanliness
9.1
Comfort
9.1
Value for money
8.4
Location
9.3
Free WiFi
8.5
High score for Surabaya
Select topics to read reviews:
Guests who stayed here loved
Julia
New Zealand
“We thoroughly enjoyed our stay here and will definitely come back again!”
Rudy
United Arab Emirates
“This hotel opposites Pakuwon mall. Easy to grab something from the mall. Near with Darmo Golf Club too. Room cleanliness is always maintained. Friendly and helpful staffs.”
A
Alsc
Brunei Darussalam
“Great location for shopping as it was right across the road to a big mall with plenty of eateries around. Good apartment size and amenities.”
A
Alice
Brunei Darussalam
“Location, staff service and apartment amenities were all excellent.”
J
Jacob
Taiwan
“great location, there's a mall with everything included just across the street. Yet Surabaya is't pedestrian friendly, if you plan to visit anywhere other than the mall across the street you might want to consider to grab(local taxi) there. The...”
S
Siska
United Kingdom
“I like the room and facilities in here . All the stuff are friendly and helpfull . Next time in the future when I have my holiday ,I will come over here again and stay more longer .”
X
X
Netherlands
“Big room nice with kitchen across mall. Big bathroom livingroom. Good cleaning staff”
A
Ahmadmalek
Singapore
“The location is superb,ample parking and good breakfast.”
Madeni
Singapore
“Location was excellent. With the Pakuwon Mall nearby. Service was also amazing. Staff were attentive and very helpful.”
Alexander
Russia
“Friendly high professional staff!!! Huge room!!! Clean!!! Amazing location close to mall and US general consulate. Highly recommend”
Managed by Ascott Waterplace Surabaya
Company review score: 9.1Based on 229,549 reviews from 262 properties
262 managed properties
Property information
Ascott Waterplace Surabaya is strategically located within Pakuwon Indah, a township project developed by the Pakuwon Group in the western part of Surabaya. It is situated in an upmarket residential precinct, directly opposite the Pakuwon Trade Center and Pakuwon Mall, which consists of convention halls, departmental stores, cineplex, supermarket and various dining outlets.
Occupation and usage of the apartment unit is strictly for residential and accommodation purposed only. Other purposes such as business meetings, gatherings, events and parties including wedding ceremonies are subject to management's permission and discretion with additional charges might be applied. Waterplace Thematic Pool (shared facilities and managed by Waterplace Residential Complex) and PLD Swimming pool (shared facilities with De Residence)
Languages spoken
English,Indonesian
Property surroundings
Restaurants
1 restaurant on site
The Dining Room
Cuisine
American • Indonesian • International
Ambiance
Family friendly • Modern
House rules
Ascott Waterplace Surabaya takes special requests - add in the next step!
Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Refundable damage deposit
A damage deposit of Rp 500,000 is required on arrival. That's about US$30. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years
Cot upon request
Free
6+ years
Extra bed upon request
Rp 588,235 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Accepted payment methods
Cash
Parties
Parties/events are not allowed
Pets
Pets are not allowed.
The fine print
Need-to-know information for guests at this property
Please note that breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adults.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Ascott Waterplace Surabaya in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
A damage deposit of Rp 500,000 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
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