If you cancel after reservation, the cancellation fee will be the cost of the first night. If you don't show up, the no-show fee will be the same as the cancellation fee.
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About this property
Elegant Accommodations: Banyan Tree Puebla in Puebla offers luxurious rooms with air-conditioning, private bathrooms, and city views. Each room includes a minibar, TV, and free WiFi, ensuring a comfortable stay.
Exceptional Facilities: Guests can enjoy spa facilities, a swimming pool with a view, fitness centre, sun terrace, and lush gardens. Additional amenities include a restaurant, bar, and outdoor fireplace, catering to all leisure needs.
Dining Experience: The family-friendly restaurant serves Italian, Thai, and European cuisines in a traditional and romantic ambience. Breakfast is available in-room, and room service provides added convenience.
Prime Location: Located 25 km from Hermanos Serdán International Airport, the hotel is a short walk from Puebla Convention Centre and Biblioteca Palafoxiana. Nearby attractions include Ignacio Zaragoza Stadium and Amparo Museum.
Couples particularly like the location — they rated it 9.2 for a two-person trip.
Situated in the real heart of Puebla, this hotel has an excellent location score of 9.3
Top pick by families with children
Breakfast info
American
Private parking at the hotel
Availability
!
Please select one or more options you want to book
Limited supply in Puebla for your dates:
1 five-star hotel like this is already unavailable on our site
Guest reviews
Categories:
Staff
9.2
Facilities
9.0
Cleanliness
9.2
Comfort
9.2
Value for money
8.5
Location
9.3
Free WiFi
9.2
High score for Puebla
Select topics to read reviews:
Guests who stayed here loved
K
Karina
Australia
“Great staff! We visited in January and everyone was very attentive. We did tastings at the bar, had massages at the spa, and enjoyed drinks by the pool, everything was excellent. The room was gorgeous, and the location was perfect. If it’s within...”
Emmanuel
France
“Great place with great rooftop pool and bar. Very nice staff.”
Philion
Mexico
“Beautiful place,excellent location,marvelous food.The staff was extremely helpful and accommodating.
I would suggest this establishment to all my friends.
My room was luxurious and comfy, bathroom with deep metal tub was a bonus”
Daria
Mexico
“Very beautiful hotel. Rooms, lobby, reception area, restaurants, spa, service- all is perfect to the details.”
E
Elizabeth
Canada
“First time staying in a Banyan Tree, and I loved everything about it. The woman who checked us in was very attentive and gave us a refreshing ginger tea and cool towel. She had recently spent some time in Canada and has excellent english.
Our...”
M
Mireille
France
“The room was super comfortable, the staff so helpful and very attentive. Specially Marciel who took care of my room!”
Hugh
United Kingdom
“Lovely hotel to stay whilst in beautiful and friendly Puebla. Highly recommended.”
T
Tory
United States
“Everything was excellent, the staff was so pleasant, respectful and very accommodating. All STAFF DESERVE A RAISE !!!”
S
Sukhvir
United States
“The breakfast was good, however they charged us for our son. Even though we put 3 people in the reservation. The location was very close to everything, but the traffic was bothersome. The lobby was on a street, a public one. We could hear honking...”
Mako
Taiwan
“Stuffs were friendly and The room was great. I loved how they decorated the room.”
Hotel surroundings
Restaurants
3 restaurants on site
Pasquinel
Cuisine
European
Open for
Breakfast
Ambiance
Traditional
Cello Cucina Italiana
Cuisine
Italian
Open for
Dinner
Ambiance
Family friendly • Traditional • Romantic
Saffron
Cuisine
Thai
Open for
Dinner
Ambiance
Family friendly • Romantic
House rules
Banyan Tree Puebla takes special requests - add in the next step!
Check-in
From 15:00 to 23:30
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 00:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 1 year
Cot upon request
Free
2 - 11 years
Extra bed upon request
US$50 per stay
12+ years
Extra bed upon request
US$50 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
Age restriction
Check-in is only possible for guests aged between 18 and 90
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
Cash is not accepted
The fine print
Need-to-know information for guests at this property
Si su tarifa o promoción incluye desayuno, tenga en cuenta que el desayuno es americano.
Please inform Banyan Tree Puebla in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
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Australia“Great staff! We visited in January and everyone was very attentive. We did tastings at the bar, had massages at the spa, and enjoyed drinks by the pool, everything was excellent. The room was gorgeous, and the location was perfect. If it’s within...”
France“Great place with great rooftop pool and bar. Very nice staff.”
Philion
Mexico“Beautiful place,excellent location,marvelous food.The staff was extremely helpful and accommodating. I would suggest this establishment to all my friends. My room was luxurious and comfy, bathroom with deep metal tub was a bonus”
Canada“First time staying in a Banyan Tree, and I loved everything about it. The woman who checked us in was very attentive and gave us a refreshing ginger tea and cool towel. She had recently spent some time in Canada and has excellent english. Our...”
United Kingdom“Lovely hotel to stay whilst in beautiful and friendly Puebla. Highly recommended.”
United States“Everything was excellent, the staff was so pleasant, respectful and very accommodating. All STAFF DESERVE A RAISE !!!”
Taiwan“Stuffs were friendly and The room was great. I loved how they decorated the room.”
