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About this property

Elegant Accommodations: Copal Tulum Hotel in Tulum offers a 5-star aparthotel experience with a rooftop swimming pool, spa facilities, fitness center, sun terrace, and open-air bath. Guests enjoy free WiFi, private check-in and check-out, and a paid shuttle service. Comfortable Amenities: The property features family rooms, a fitness room, concierge service, and electric vehicle charging. Additional amenities include a yoga studio, pub crawls, and bicycle parking. Free on-site private parking is available. Dining Experience: A variety of breakfast options are served, including continental, à la carte, vegetarian, and vegan. Guests can also enjoy meals at the on-site restaurant, which is highly rated for its excellent cuisine. Prime Location: Located 24 mi from Tulum International Airport and 1.2 mi from Tulum Bus Station, the hotel is near attractions such as Tulum Archaeological Site (2.9 mi) and Parque Nacional Tulum (2.4 mi).

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Breakfast Info

    • Continental, Vegetarian, Vegan

    • Free Private Parking Available On Site


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Availability

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Accommodation Type
Number of guests
 
1 king bed
1 king bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
Bedroom
2 twin beds
Living room
1 sofa bed
Bedroom
2 twin beds
Living room
1 sofa bed
Bedroom
2 twin beds
Living room
1 sofa bed
Bedroom 1
2 twin beds
Bedroom 2
1 king bed
Living room
1 sofa bed
Bedroom 1
2 twin beds
Bedroom 2
1 king bed
Living room
1 sofa bed
Bedroom 1
2 twin beds
Bedroom 2
2 twin beds
Living room
1 sofa bed
Bedroom 1
1 king bed
Bedroom 2
1 king bed
Bedroom 3
2 twin beds
Living room
1 sofa bed
Bedroom 1
1 king bed
Bedroom 2
1 king bed
Bedroom 3
1 king bed
Living room
1 sofa bed
4 twin beds
and
2 king beds
and
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Aynura
    United States United States
    Very beautiful hotel in nature, jungle, romantic. Staff friendly and helpful
  • Sabrina
    United States United States
    The hotel is pretty and we ended up upgrading to the room with a private rooftop pool. We initially had the jungle room with private pool but it’s smack in the middle of the hotel and full of people walking by. I wouldn’t recommend it. The upgrade...
  • Selene
    United States United States
    Everything was great. Very helpful staff and great property.
  • Morales
    United States United States
    It was all great except for the started maintenance work the day after we arrived which made for the upstairs pool to be unavailable which was a huge bummer. They also started doing some kitchen work which made for a very limited menu. All in...
  • Jubelle
    Qatar Qatar
    Staff were friendly and helpful at the reception. Room was spacious and clean. They should have provided something to keep away the mosquitos at night. Ended up with a lot of mosquito bites while sleeping. The private pool could have been...
  • Barbara
    United States United States
    The staff was very friendly and helpful. The hotel offers an jungle environment and it's very peaceful and serenity. Paola in the restaurant provided excellent service and the food came out in a timely manner. All the staff that we can in contact...
  • Nicholas
    United States United States
    The breakfast was excellent. Very good food. Great large room. Wifi was good. Incredible value.
  • Biljana
    United States United States
    Beautiful property, comfortable large rooms and welcoming staff. The room service and on site sushi restaurant were fantastic.
  • Amy
    United Kingdom United Kingdom
    The general "jungly" vibe was cool, the staff and the restaurant were excellent (fish tacos for the WIN) and the room was clean and spacious.
  • Yuval
    Israel Israel
    Great hotel, the ground are beautiful, nice food in the restaurant. The rooms are nice, spacious, clean. We asked to switch rooms and they accommodated.

Managed by Rumba Rentals

Company review score: 9Based on 1,351 reviews from 1 property
1 managed property

Company info

Rumba Rentals takes this opportunity to greet you. We encourage you to place your trust in us by choosing Copal Tulum Hotel as your accommodation option in Tulum. We work convinced to give the best vacation experience you could ever imagine. Our goal is to meet your holidays expectations and become an unforgettable experience. Rumba Rentals is a young, modern and dynamic company, firmly committed to sustainability and the use of natural resources. We have a magnificent team with more than fifteen years of experience in the management of tourist accommodation.

Property info

Copal Tulum Hotel is located in the heart of the Riviera Maya, 6,000 m2 wide of jungle, a few meters far from the only natural cenote of the exclusive eco-touristic area of Aldea Zamá. This is the perfect destination to enjoy your holidays in the jungle with the comforts of a luxury accommodation. A / C, free Wi-Fi, Smart TV with access to Netflix. Wide spaces, wild nature, careful design, order and harmony will make a unique experience. Ideal for couples, family or friends. During you stay you will be able to enjoy the benefits of our special agreement with our associated Beach Club, in the best area of the Tulum’s beach. From the lobby we will welcome you to your apartment, walking along rails and integrated walkways in the jungle, we also have elevators for those rooms located on the rooftop. Relax in our jungle-level pool with lounge chairs, semi-olympic swimming lane, area for children and a comfortable indoor bench. In the afternoon you can enjoy the best sunsets in Tulum, in the infinity pool, facing west. In The Healing Spot you can book massages and beauty treatments. We have a fully equipped gym, co-working area with fiber optic Internet.

Neighborhood info

We are located next to the only natural cenote in Aldea Zamá, the most exclusive residential eco-touristic community close to the beach. Copal Tulum Hotel is just 6 km from the beach where you will find a variety of beach clubs, fashion shops and the best restaurants in the area to enjoy both day and night. If you want to experience the local culture, we are 3 km far from Tulum town where you will find a wide offer of restaurants, supermarkets, bars and local craft shops. Our team has extensive knowledge of the area and will assist you at all times offering you the best recommendations of Tulum and surroundings. We are happy to help you organize any activity or cultural visit that you want to schedule during your vacation; Chichen Itza, Coba, Sian Kaan, Muyil, Valladolid, Merida, Bacalar are just a few places that you can visit during your stay. The most common way to get around Tulum is by bicycle or electric scooters that you can easily rent at Copal. If you come by car you can park comfortably at the door of the hotel.

Languages Spoken

English,Spanish

Area info

House rules

Copal Tulum Hotel takes special requests – add in the next step!
Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 1:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of MXN 4,000 is required on arrival. That's about $218. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Cards accepted at this property
American ExpressVisaMastercard Cash is not accepted
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests need be quiet between 12:00 AM and 6:00 AM.
Pets
Pets are not allowed.

The fine print

Must-know information for guests at this property

Please note Nonrefundable reservations will be charged at the time of booking.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Copal Tulum Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

Quiet hours are between 00:00:00 and 06:00:00.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of MXN 4,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.