You might be eligible for a Genius discount at Hard Rock Hotel Riviera Maya - All Inclusive. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

Experience world-class service at Hard Rock Hotel Riviera Maya - All Inclusive

Beachfront and Private Beach Area: Hard Rock Hotel Riviera Maya in Puerto Aventuras offers a private beach area and beachfront access. Guests enjoy sea views, a swimming pool with a view, and a fitness centre. Spa and Wellness Facilities: The resort features spa facilities, a hot tub, and a fitness centre. Yoga and fitness classes are available, alongside beauty services and wellness packages. Dining Options: A family-friendly restaurant serves American, Japanese, Mexican, and international cuisines. Breakfast, brunch, lunch, and dinner are available, including vegetarian, vegan, and gluten-free options. Activities and Entertainment: Guests can participate in yoga and fitness classes, enjoy the waterpark, and attend evening entertainment. Free WiFi is available in public areas.

Couples particularly like the location — they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Hard Rock
Hotel chain/brand

Property highlights

Situated in the best rated area in Puerto Aventuras, this property has an excellent location score of 8.2

Breakfast info

Continental, American, Buffet

  • Free private parking available on-site

Activities:

  • Tennis court

  • Fitness centre

  • Spa and wellness centre


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 extra-large double bed
3 double beds
1 extra-large double bed
Bedroom 1
1 extra-large double bed
Bedroom 2
2 double beds
1 extra-large double bed
2 double beds
2 double beds
Bedroom 1
2 extra-large double beds
Bedroom 2
2 double beds
1 extra-large double bed
2 double beds
1 extra-large double bed
1 extra-large double bed
2 extra-large double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 double beds
1 extra-large double bed
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Sustainability

This property has 1 third-party sustainability certification.
  • EarthCheck Certified
    EarthCheck Certified

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Erwin
    Canada Canada
    The more I like about everything was the friendly people always ready to help. That was very important
  • Erwin
    Canada Canada
    What amaze me the most was the people. So polite, and always ready to serve. Please a big hang for all of them.
  • Ana
    Colombia Colombia
    El hotel es muy bonito y tienes unas instalaciones espectaculares especialmente para la diversión de los más pequeños Resaltó principalmente al personal, muy amables y serviciales, hacen que la estancia sea muy cómoda y amena
  • Jorge
    Mexico Mexico
    El lugar bonito y tiene mucha diversión para los niños los toboganes increíbles, en el restaurante de comida asiática nos atendió Edwin en la mesa de tepanyaqui y fue increíble para las niñas la pasaron genial, gracias Edwin y a todo el personal...
  • Aline
    Brazil Brazil
    Hotel muito confortável, limpeza impecável e comida maravilhosa
  • René
    Chile Chile
    Me encantó todo, muy amable el personal. Gran capacidad para resolver problemas, infraestructura. Todos los días te llaman para saludarte, si estamos bién etc.
  • Francisco
    Mexico Mexico
    Restaurantes a la carta, áreas para niños (kidzclub, parque acuático, bares cerca de cualquier zona), playa bonita, albercas también. El cuarto está bonito. Bares con diferentes opciones de bebidas (nacional e internacional)
  • Victor
    Brazil Brazil
    Gostamos de tudo. Do quarto, da praia, do resort, do atendimento e do espaço Kids.
  • Mauricio
    Chile Chile
    El personal excelente atencion.. mencion especial para la animadora gigi, nos celebro nuestro aniversario con globos. musica y regalo torta.. .. se pasaron.. son los mejores...
  • Laura
    Mexico Mexico
    Si comida y snacks 10 de 10 Los postres y frappes de las cafeterías muy ricos Limpieza excelente Habitación y servicio excelentes Me gusto mucho la habitación que me dieron con vista al mar !!!

Property surroundings

Restaurants

5 restaurants on site
  • Restaurante #1
    • Cuisine
      International
  • Frida
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambiance
      Family friendly • Traditional
  • ZEN
    • Cuisine
      Japanese • Sushi • Thai
    • Open for
      Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Ipanema
    • Cuisine
      Brazilian
    • Open for
      Dinner
    • Ambiance
      Family friendly
  • Caffeto
    • Cuisine
      American
    • Open for
      Breakfast • Brunch • Lunch
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free

House rules

Hard Rock Hotel Riviera Maya - All Inclusive takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed on request. Charges may be applicable.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only pets of less than 18 kg are permitted, and 2 pets maximum per room.

Reservations made through April 28, 2025, for travel until January 7th, 2026, are eligible to receive a $200 USD resort credit per night, per room. Use it on select spa, golf, and luxury services. Terms: A 35% fee applies. The credit is non-refundable, non-transferable, and cannot be redeemed for cash. Not combinable with other discounts or credits.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya - All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In the event of an early departure, the property will charge you the full amount for your stay.

Guests under the age of 18 can only check in with a parent or official guardian.