Name: Heaven Hotel
Address: Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, 77710 Playa del Carmen, Mexico, Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Quintana Roo, 77710, Mexico
Rating: 9.0

Heaven Hotel

–Great location - show map

+18 photos

Apartments
Kitchen
View
Garden
Swimming pool
Washing machine
Free WiFi
Terrace
Balcony
Free parking

You might be eligible for a Genius discount at Heaven Hotel. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Comfortable Accommodations: Heaven Hotel in Playa del Carmen offers spacious family rooms with air-conditioning, private bathrooms, and modern amenities. Guests appreciate the room cleanliness and comfort. Outstanding Facilities: The aparthotel features a sun terrace, lush garden, and a year-round outdoor swimming pool. Free WiFi is available throughout the property. Additional facilities include a lift, 24-hour front desk, concierge service, and free on-site private parking. Prime Location: Located 1.8 km from Playa del Carmen Beach and 41 km from Cozumel International Airport, the hotel is near attractions such as the Church of Guadalupe (5 km) and Moon Palace (45 km). Free on-site private parking is provided.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.2)

Free private parking available on-site

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Availability

Select dates to see this property's availability and prices

Accommodation Type	Number of guests
Two-Bedroom Apartment Bedroom 1 1 large double bed Bedroom 2 1 double bed Living room 1 sofa bed
Two-Bedroom Apartment Bedroom 1 1 double bed Bedroom 2 1 double bed

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free WiFi

Guests who stayed here loved

Victoria

United Kingdom

“The hotel was easy to find and has parking right outside the entrance (which was great when arriving at night in a hire car). We chose it because it is in a quieter location and it did not disappoint. The apartment was immaculate and the staff...”

Lorna

United Kingdom

“The place is amazing in every way. The staff are very friendly, the apartment is kept spotless, 24hr security so it felt very safe. I would rate it 100/10. Amazing value for money. Quiet area compared to the noise of the town centre. The...”

Audrey

France

“The apartment was quite spacious and clean. Brenda at reception was exceptionally helpful and nice. The pool was nice.”

John

United Kingdom

“Lovely place but isolated needed taxis to go everywhere”

Greg

Canada

“Very nice hotel this is second time we have stayed here. Very nice rooms and grounds. Staff is wonderful.”

Laura

Canada

“Spacious, loved the dining room table and seating.”

Cristian

Romania

“Super spacious apartments with reasonable prices. I had a very comfortable stay. everyone is so nice there. location is perfect if you are driving.”

Milosz

Poland

“Apartment equipped with everything we needed. Much helpful staff at the reception. Several local eateries nearby. Far from busy town center.”

Angie

Canada

“Very nice hotel, staff was very nice, room was a good size really liked having the 2 bathrooms, quiet was away from any street noise, would definitely stay here again”

Roma8686

Spain

“It's a new hotel, everything is new, bright And shiny. We had a room with 2rooms, 2 baths, it was very huge surface with teracce incl. You need a car to travel to city center.”

Quality rating

Booking.com rated the quality of this property as 4 out of 5 based on factors such as facilities, size, location and services provided.

Property surroundings

House rules

Heaven Hotel takes special requests - add in the next step!

Check-in

From 15:00 to 18:00

Guests are required to show a photo identification and credit card upon check-in

You'll need to let the property know in advance what time you'll arrive.

Check-out

From 11:30 to 12:00

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years

Cot upon request

Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction

Check-in is only possible for guests aged between 18 and 90

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Accepted payment methods

Cash

Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Pets

Pets are not allowed.

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Heaven Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

License number: IHE161107AW3