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About this property
Comfortable Accommodations: Heaven Hotel in Playa del Carmen offers spacious family rooms with air-conditioning, private bathrooms, and modern amenities. Guests appreciate the room cleanliness and comfort.
Outstanding Facilities: The aparthotel features a sun terrace, lush garden, and a year-round outdoor swimming pool. Free WiFi is available throughout the property. Additional facilities include a lift, 24-hour front desk, concierge service, and free on-site private parking.
Prime Location: Located 1.8 km from Playa del Carmen Beach and 41 km from Cozumel International Airport, the hotel is near attractions such as the Church of Guadalupe (5 km) and Moon Palace (45 km). Free on-site private parking is provided.
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Guest reviews
Categories:
Staff
9.0
Facilities
9.1
Cleanliness
9.4
Comfort
9.3
Value for money
9.2
Location
8.2
Free WiFi
8.4
Select topics to read reviews:
Guests who stayed here loved
V
Victoria
United Kingdom
“The hotel was easy to find and has parking right outside the entrance (which was great when arriving at night in a hire car). We chose it because it is in a quieter location and it did not disappoint. The apartment was immaculate and the staff...”
Lorna
United Kingdom
“The place is amazing in every way. The staff are very friendly, the apartment is kept spotless, 24hr security so it felt very safe. I would rate it 100/10. Amazing value for money. Quiet area compared to the noise of the town centre. The...”
J
John
United Kingdom
“Lovely place but isolated needed taxis to go everywhere”
G
Greg
Canada
“Very nice hotel this is second time we have stayed here. Very nice rooms and grounds. Staff is wonderful.”
Laura
Canada
“Spacious, loved the dining room table and seating.”
C
Cristian
Romania
“Super spacious apartments with reasonable prices. I had a very comfortable stay. everyone is so nice there. location is perfect if you are driving.”
M
Mandy
New Zealand
“rooms are great size and all facilities are amazing. location had access to a small supermarket. staff are friendly and welcoming.”
Agnieszka
Poland
“The flat is nice and clean. It is nicely equipped, has a toaster, microwave and washing mashine. Even if located not in the centre, there are two small stores next to it, small restaurants and a beautiful beach in a walking distance. Highly...”
Piotr
Belgium
“Very friendly and accomodating staff, huge and clean rooms decent swimming pool”
Gorazdo
Slovenia
“It is nice hotel, with big apartments in quiet neighborhood. Next to hotel is 7 Eleven shop, Pharmacy and few good restaurants.”
Quality rating
Booking.com rated the quality of this property as 4 out of 5 based on factors such as facilities, size, location and services provided.
Property surroundings
House rules
Heaven Hotel takes special requests - add in the next step!
Check-in
From 15:00 to 18:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
Children 18 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
Age restriction
Check-in is only possible for guests aged between 18 and 90
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Pets
Pets are not allowed.
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Heaven Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
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United Kingdom
Canada
Romania
New Zealand
Poland
Belgium
Slovenia
