The West Hotel & Spa

–Excellent location - show map
+74 photos
Scored 9.1
Rated superb

Staff

9.7

You might be eligible for a Genius discount at The West Hotel & Spa. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Comfortable Accommodations: The West Hotel & Spa in Hanoi offers family rooms with air-conditioning, private bathrooms, and modern amenities. Each room includes a work desk, minibar, and free WiFi, ensuring a pleasant stay. Exceptional Facilities: Guests can enjoy spa facilities, a terrace, and a restaurant. The hotel provides a 24-hour front desk, concierge service, and a tour desk, catering to all needs. Dining Experience: The family-friendly restaurant offers American, buffet, vegetarian, vegan, and Asian breakfasts. Dining options include local specialities, warm dishes, juice, pancakes, cheese, and fruits. Prime Location: Located 24 km from Noi Bai International Airport, the hotel is near attractions such as Thang Long Water Puppet Theater (4-minute walk), Hanoi Old City Gate (600 metres), and Hoan Kiem Lake (6-minute walk). Highly rated for its staff and central location.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Spa and wellness centre
  • Non-smoking rooms
  • 24-hour front desk
  • Restaurant
  • Terrace
  • Room service

Property highlights

Perfect for a 3-night stay!

Situated in the real heart of Hanoi, this hotel has an excellent location score of 9.7

Breakfast info

Vegetarian, Vegan, Asian, American, Buffet

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Availability

Prices converted to USD
We have no availability here between Tue 28 Oct 2025 and Fri 31 Oct 2025

Select different dates to see more availability

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Number of guests
 
1 large double bed
1 large double bed
1 single bed
and
1 large double bed
1 large double bed
1 large double bed
2 single beds
2 large double beds
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Limited supply in Hanoi for your dates: 89 three-star hotels like this are already unavailable on our site

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Alain
Canada Canada
“Comfortable room. Good breakfast with delicious fresh fruit, and with Pho and omelette available on request. The staff, starting with Emma, was friendly and helpful. Great location to explore Hanoi, with the night market literally just outside the...”
Carina
Germany Germany
“The staff was absolutely sweet and kind. The rooms were beautiful, clean and spacious. Breakfast was good and they offered fresh made pancakes as well!”
Anita
South Africa South Africa
“Comfortable room in a great location. Staff were friendly and accommodating.”
Tim
Belgium Belgium
“Clean and comfortable rooms and friendly staff. Breakfast was very nice as well.”
Sue
Australia Australia
“The hotel is perfectly located in the Old Quarter, close, but not too close to the bars and restaurants. A 2 mintue walk will have you on the banks of the lake nearby. The staff were very attentive. We booked a street view which was petfect for...”
Ann
Australia Australia
“Staff made you feel very welcome and tried their best to be helpful. Emma was great.”
Linda
Australia Australia
“Breakfast was good. Plenty of fruit, yoghurt, juice , pastries, cereal, hot dish, rice and vegetables. Spring rolls, toast, tea and coffee. Loved our junior suite room. Nice size and the small balcony overlooking the very busy street was perfect...”
Saras
Malaysia Malaysia
“The location of the Hotel is very near to almost everything. We walked to the famous Hanoi Cathedral, Thang Long Puppet Theatre, Dong Xuan Market, Hanoi Train Street and etc. There are many stalls and on Friday night there was a night market...”
Patchara
Thailand Thailand
“Everything is perfect,especially breakfast and frienly staffs, they're so helpful.”
Mai
Australia Australia
“Everyone working at the hotel, whether day or night, was very helpful and caring. They helped with things like ordering food, exchanging money, and always kindly reminded us to be careful, like watching out for pickpockets when going out. Mike...”

Hotel surroundings

Restaurants

1 restaurant on site
Restaurant #1
  • Open for
    Breakfast
  • Ambiance
    Family friendly • Traditional • Modern • Romantic

House rules

The West Hotel & Spa takes special requests - add in the next step!
Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 6 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardJCBUnionPay debit cardUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The West Hotel & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.