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There was nothing that I liked about this hotel, the staff was very unwelcoming and was unwilling to help with any reset that was made . On arrival to the hotel there was mix up with the location on hotel as there was also another Holiday Express in Chester which all of our party was staying, we requested for a transfer to be with the rest our travelling companion and the Manager from the Chester hotel advised that this would have been ok to do, we also confirm this with booking .com who had also confirmed that it was ok to transfer the reservation . On speaking to Irvine on the day we booked in he advised that he would not be able to transfer the reservation as he was unable to do this and did not have the authority and we would need to speak to a manager, there was no manners on site, he was quite rood. He gat no information about the time for breakfast or checking out or shout the hotel, I the morning we went down for breakfast to be advised that we were too late and was only offered frail or a cup on tea on paper plates. We then went to see the manager Jennifer Haberie who was also very rood, without any empathy to our situation and was unwilling to transfer the reservation after explaining to her that we had received the confirmation from both the Holiday Inn Express in Chester and Booking . Com she was still unwilling to honour our request. We were advised that they were a franchise so they would not transfer reservations , I advised surly if this is a franchise they would all have the same rules , answer we would not have been advised by one branch that the transfer could take place, and the other branch that they do not transfer reservations. Surly if they are part of the same franchise the basic rules would be the same This unacceptable.

Breakfast was missing yogurt bananas and eggs

The hotel was clean and comfortable.

Great location, friendly staff and very clean facility.

Very clean, new-looking, modern facility. Bed was comfortable. Common areas (lobby, breakfast area) were comfortable.

Modern hotel built in recent years, the room was spacious, well decorated and comfortable. The staff was courteous and very attentive.

The staff was exceptionally friendly and provided all our needs.

Friendly staff at check-in Pleasant aroma Great location Comfortable bed, pillows Spotless clean bathroom and room Delicious breakfast (bacon, eggs, etc.)

The staff was wonderful

Location was ok