Needed upgrades. No USB port in room. TV wasn’t working.

Large room. Staff were really friendly and efficient. Exactly what you need.

Stayed in May 2024

Breakfast wasn’t on by the time we were leaving the hotel.

The lovely friendly staff and room was lovely, modern and clean.

Stayed in May 2024

Room was situated a long way from any facilities

Clean & inviting room, comfortable bed. Staff very helpful & friendly Breakfast excellent, well worth the money

Stayed in May 2024

No room service for breakfast

Comfortable

Stayed in May 2024

Breakfast fantastic..brilliant choice and plenty on offer..

Stayed in May 2024

Arena staff running the shared areas (mainly Anecdote bar) were unhelpful & happier to spend time chatting together than serve, clear tables & clean up

All hotel staff were exceptional

Stayed in May 2024

The TV RCU had to be replaced. Why not check these more regularly? The hair dryer did not work in room 156. My wife went to breakfast with a wet head. Everyone knew months ago that the QPR game was on May 4th, so why offer to upgrade my room to a pitch view room, and then tell me that this offer is being denied because there a football game scheduled?

Hotel staff were very friendly. We came to watch the QPR football match, so the location was ideal. And the football result 1-2 was perfect. Generous car parking facilities. The rooms (155 and 156) were great. Lovely breakfast with helpful staff.

Stayed in May 2024

I was disappointed that my room looked nothing like the pictures on the website. I soon realised the rooms on the website are refurbished and mine wasn’t, I asked to view the refurbished room (I’m an event manager and travel agent), they said they wouldn’t be at hotel when I could do a show round. Room service was okay, but if you get dessert the icecream is melted before it gets to you. Also there was a Coventry game on when I stayed which I wasn’t aware of and I was placed in a room opposite the pitch view rooms that had people in, doors were kept open so it was quite noisy.

Rooms are a great size. Breakfast was good and the restaurant is nice.

Stayed in May 2024

Directions on each floor for the facilities.

First time was a bit of an adventure.

Stayed in April 2024

The location of the room was very far from the reception and everything else

It was located in the same building as where we had our meeting

Stayed in April 2024

Couldn't get the TV to work. Couldn't get through to reception

Lovely hotel helpful staff

Stayed in April 2024

Advertised as with bath but no bath. Not a big problem

Comfy rooms, helpful staff, great breakfast!

Stayed in April 2024

Cost of parking higher than the average for the city. Room was not thoroughly clean. One had items left from previous occupants and no lining. Carpet had remnants of human cut fingernails. There was a duvet but no bedsheet, no extra covers in case one felt cold, as heater turned off by thermostat.

Location is central. Water was hot, shower was easy to use. Numerous lights in the room. Good storage

Stayed in April 2024

No fridge or desk in the room

Bed was fine and updated bathroom

Stayed in April 2024

The television didn’t work in the room. Was moved rooms to find the kettle didn’t work in that one. Room was VERY basic! Literally just had what you needed. Car parking is expensive would be nice for it to be included in the price as we had two cars. We were moved swiftly though and we were happy overall with the friendliness.

The gentleman who checked me in was lovely. Really welcoming and friendly.

Stayed in April 2024

TV not working, Kettle not working, Noisy air con/ Heating

Restaraunt downstairs was fab

Stayed in April 2024

All good staff were great.

Great location great vibe

Stayed in April 2024

Size of the room & the standard

Stunning value for a stunning room.

Stayed in April 2024

Bit tired

Location

Stayed in April 2024

Although the room was very good I struggled to get to sleep because of the noise which I presume was people just moving around. I think they may have been wooden floors which were creaking .I found it very difficult to get to sleep .Also in the morning I wanted to watch TV but the reception was bad and was unwatchable which was disappointing

Good facilities, good food ,staff were friendly

Stayed in April 2024

I was very satisfied

Breakfast was excellent...location was ideal for my purpose..I would recommend it.

Stayed in April 2024

Noisy occupants next door!!!

Location is perfect for many things. Basically your staying at the Building Society Arena for any events going on. Casino bars and restaurants too or next to it. Ideal motorway network M6. City centre a short ride away.

Stayed in April 2024

Loved it

Loved it

Stayed in March 2024

The wet room was a little tired looking & the bed & cushions too soft for me. No biscuits & little amounts of hot drink sachets.

The size of the rooms are huge

Stayed in March 2024